Headline Shorty Headline Twitter

The Year's Best Customer Service on Twitter

For large brands providing outstanding customer service on Twitter. Small businesses, use #smallbusiness

Customerservice Leaders - The Shorty Awards - The best producers of real-time, short form content on Twitter(You can still submit a vote for fun, but the actual contest is over)

140
I vote for for a Shorty Award in
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Vote with a tweet. Votes must have a reason after "because..." or they won't count!

Customer Service Leaderboard

If the number of votes for you fluctuates, find out why here: Vote auditing

Winner

The Real-Time Academy of Short Form Arts & Sciences will use a combination of criteria to select the winner from among the finalists, including the number of votes, the reasons given in nominations, answers to the Shorty Interview (which you can still take here) and the content of the finalists' tweets.

1st

thinkgeek

thinkgeek
Finalist

Cool products for technophiles, geeks and the occasional monkey. Follow @thinkgeekspam for our new product feed.
Aurora Carragal
Aurora Carragal I recommend @thinkgeek in the Shorty Award category #customerservice because... they got how to make useful funny!
Wordpress Hosts
Wordpress Hosts I recommend @ThinkGeek in the Shorty Award category #customerservice because...they ROCK!!
Tara Hall
Tara Hall I recommend @ThinkGeek in the Shorty Award category #customerservice because...they ROCK!!
View all votes for thinkgeek
420 votes in customerservice
9 votes in science
4 votes in tech
3 votes in advertising
2 votes in design

2nd

McLaren

McLaren
Finalist

The official Team McLaren membership programme & eShop Twitter page
★★★ Delly ★★★
★★★ Delly ★★★ I recommend @McLaren_eShop in the Shorty Award category #customerservice because...they get things shipped fast
Sorin SXS
Sorin SXS I recommend @McLaren_eShop in the Shorty Award category #customerservice because...
harjit heer
harjit heer I recommend @McLaren_eShop in the Shorty Award category #customerservice because...When you email them with a question
View all votes for McLaren
189 votes in customerservice
9 votes in sports
1 vote in egocentric
1 vote in customer
1 vote in design

3rd

ComcastBonnie

ComcastBonnie
Finalist

Official Comcast Person (@comcastcares team)! People helper, internet addict, cellist, photographer, and all around fun and funky person with pink hair!
Andreas Seiboth
Andreas Seiboth I recommend @ComcastBonnie in the Shorty Award category #customerservice because she's quick, friendly, and competent.
Wordpress Hosts
Wordpress Hosts I recommend @ComcastBonnie in the Shorty Award category #customerservice because she keeps me a loyal Comcast customer
Jason Nassi
Jason Nassi I recommend @ComcastBonnie in the Shorty Award category #customerservice because she keeps me a loyal Comcast customer.
View all votes for ComcastBonnie
102 votes in customerservice
1 vote in apps
1 vote in news
1 vote in weird
1 vote in customerser

4th

Shani Sammons

Shani Sammons
Finalist

New Media and Marketing for the band Sugarland, passion for social media, marketing and digital media consultant. Comments are mine, not Sugarlands.
Anna Walker
Anna Walker I recommend @ShaniSammons in the Shorty Award category #customerservice because..she is passionate in what she does!
Wordpress Hosts
Wordpress Hosts I recommend @ShaniSammons in the Shorty Award category #customerservice because...she excels in everything she does!
Raymie
Raymie I recommend @ShaniSammons in the Shorty Award category #customerservice because...she excels in everything she does!
View all votes for Shani Sammons
54 votes in customerservice
2 votes in sugarcubes
2 votes in smm
1 vote in other
1 vote in egocentric

5th

Mike Johansson

Mike Johansson
Finalist

Social Media strategist and visiting professor in PR and Journalism at RIT. Dad, Kiwi and sailor.
mlomb
mlomb I recommend @mikefixs in the Shorty Award category #customerservice because... he interacts with others caring ways.
Wordpress Hosts
Wordpress Hosts I nominate @mikefixs for a Shorty Award in #customerservice because he really helps the lost find their way on twitter
Hosting Coupons
Hosting Coupons I nominate @mikefixs for a Shorty Award in #customerservice because he really helps the lost find their way on twitter
View all votes for Mike Johansson
44 votes in customerservice
4 votes in education
2 votes in networking
2 votes in brand
2 votes in art

6th

rogersmithhotel

rogersmithhotel
Finalist

The Roger Smith Hotel is a hub for social media in NYC. People. Art. Food. Wine. For Special Twitter rates on Rooms use this link: bit.ly/RSrooms
Wordpress Hosts
Wordpress Hosts I recommend @rshotel in the Shorty Award category #customerservice because it's like Cheers-everyone knows my name!
Karen Hartline
Karen Hartline I recommend @rshotel in the Shorty Award category #customerservice because it's like Cheers-everyone knows my name!
Victor G. Leiro
Victor G. Leiro I vote for @RSHotel for a Shorty Award in #customerservice because... the have the most personalize service in town!
View all votes for rogersmithhotel
37 votes in customerservice
9 votes in bacon
3 votes in thebestest
1 vote in egocentric
1 vote in hospitality

7th

Claudia Leitte

Claudia Leitte

www.claudialeitte.com.br Acesse o site e conheça #FAMO$A, o novo single da cantora.
Renan Paulo Rocha
Renan Paulo Rocha I recommend @ClaudiaLeitte in the Shorty Award category #customerservice because... Love you
Luana Silva
Luana Silva I recommend @ClaudiaLeitte in the Shorty Award category #customerservice because she is the best singer of Brazil
Isabella Tomaz
Isabella Tomaz I recommend @ClaudiaLeitte in the Shorty Award category #customerservice because...is the best.
View all votes for Claudia Leitte
622 votes in customerservice
941 votes in design
830 votes in celebrity
590 votes in music
128 votes in humor

8th

Allen L. Kelly

Allen L. Kelly

I'm interested in sports, tech, and innovation. Feel free to email me at ALKELLY@VERISIGN.COM
WatchDotTV
WatchDotTV RT @Verisign :I nominate @allenkelly & @veladanda for Shorty Award in #customerservice because they help our customers
PaigeM.
PaigeM. "I nominate @AllenKelly for a Shorty Award in #customerservice because he always puts the customer first."
Allen L. Kelly
Allen L. Kelly IF YOU AGREE, please RT: "I nominate @AllenKelly for a Shorty Award in #customerservice because he always puts the customer first."
View all votes for Allen L. Kelly
26 votes in customerservice
1 vote in egocentric

9th

David Archuleta

David Archuleta

I'm David. I like music.
Heather Fisher
Heather Fisher I nominate @DavidArchie for a Shorty Award in #customerservice cuz.. he changes so many peoples lives w/his generosity.
Scott Eldridge
Scott Eldridge I nominate @DavidArchie for a Shorty Award in #customerservice because i dont really understand
Colleen Farrell
Colleen Farrell I nominate @DavidArchie for a Shorty Award in #customerservice because it amuses me.
View all votes for David Archuleta
22 votes in customerservice
385 votes in music
158 votes in humor
153 votes in celebrity
94 votes in food

10th

TheBloggess

TheBloggess

I have friends in spite of myself.
jen lovely
jen lovely I nominate @thebloggess for a Shorty Award in #customerservice because i want her to service me.
Michele Argiro
Michele Argiro I nominate @TheBloggess for a Shorty Award in #customerservice because... she's the best at not servicing people.
FrogDogZ
FrogDogZ I nominate @TheBloggess for a Shorty Award in #customerservice because the voices in my head told me to.
View all votes for TheBloggess
21 votes in customerservice
277 votes in humor
19 votes in government
7 votes in blogger
4 votes in celebrity

11th

Andy Dunn

Andy Dunn

CEO of Bonobos
Joseph Housel
Joseph Housel I nominate @bonobos for a Shorty Award in #customerservice because... the Ninjas are an ancient society of bliss.
Troy Hooper
Troy Hooper I nominate @bonobos for a Shorty Award in #customerservice because the ninja's are my homies!
richardtomkins
richardtomkins RT @MarshallBonobos: I nom @bonobos for a Shorty Award in #customerservice b/c the sword of cust Svc is silent &sharp.
View all votes for Andy Dunn
19 votes in customerservice

12th

First Market Bank

First Market Bank

Smart and Happy Tweets! M-F, 9-5. Member FDIC | Equal Housing Lender
Lisa Ann Setchel
Lisa Ann Setchel I vote for @FirstMarketBank for a Shorty Award in #customerservice because...they're fun in a photobooth
FrameNation
FrameNation I vote for @FirstMarketBank for a Shorty Award in #customerservice because they get it...
Casey Quinlan
Casey Quinlan I nominate @firstmarketbank for a Shorty Award in #customerservice because FMB lives and breathes customer service
View all votes for First Market Bank
16 votes in customerservice
20 votes in bacon
2 votes in rva
1 vote in egocentric

13th

The Baker's Dog!

The Baker's Dog!

Paul Reynolds, Co-owner of The Baker's Dog. Have your dog's picture printed on our packaging!
Frugal Dougal
Frugal Dougal I nominate @bakersdog for a Shorty Award in #customerservice because..he can print your pooches pic on your treats!
Michele Reinach
Michele Reinach I nominate @bakersdog for a Shorty Award in #customerservice because of their fast and personal service! Molly loves yo
Amanda Sturgeon
Amanda Sturgeon I nominate @bakersdog for a Shorty Award in #customerservice because they give every order a personal touch and show love to your pet.
View all votes for The Baker's Dog!
17 votes in customerservice
1 vote in egocentric

14th

Urban Coffee Company

Urban Coffee Company

New coffee company open in Birmingham and taking on the high street brands of Starbucks and Costa. www.urbancoffee.co.uk
Ian Swallow
Ian Swallow I nominate @urbancoffeeco for a Shorty Award in #customerservice because they introduced me to what coffee should be.
Andy Higgs
Andy Higgs I nominate @urbancoffeeco for a Shorty Award in #customerservice because they do it better than the other coffee shops
Neil
Neil I nominate @urbancoffeeco for a Shorty Award in #customerservice because the Urbanistas are great, and they go all out.
View all votes for Urban Coffee Company
15 votes in customerservice
1 vote in egocentric

14th
(tie)

Ben Gaines

Ben Gaines

Community Manager at Omniture, an Adobe Company. Former ClientCare Support Engineer. Official representative of Omniture Client Services on Twitter.
Jordan LeBaron
Jordan LeBaron RT @erictpeterson: I nominate @OmnitureCare for a Shorty Award in #customerservice because Ben rocks #measure support!
James Dutton
James Dutton I nominated @OmnitureCare for a Shorty Award in #customerservice because he gets the meaning of personal relationships!
Brian Hawkins
Brian Hawkins I nominate @OmnitureCare for a Shorty Award in #customerservice because...he loves helping clients see value.
View all votes for Ben Gaines
18 votes in customerservice
1 vote in measure

15th

Ivete Sangalo

Ivete Sangalo

Twitter Oficial da cantora brasileira Ivete Sangalo. Twitter atualizado pela própria Ivete e pela equipe do seu site.
Marcos Roberto
Marcos Roberto I vote for @ivetesangalo for a Shorty Award in #customerservice because...
Diessy Santos
Diessy Santos I vote for @ivetesangalo for a Shorty Award in #customerservice because... she is the best of world!
jessica michiles
jessica michiles I nominate@ivetesangalo for a shorty Award in# because she reply the fans frm her twiter. #customerservice
View all votes for Ivete Sangalo
549 votes in customerservice
2,077 votes in music
2,036 votes in celebrity
555 votes in design
76 votes in food

16th

Frank Eliason

Frank Eliason

Senior Director, Comcast National Customer Service Email: We_Can_Help@cable.comcast.com
Lynn Miller
Lynn Miller I nominate @comcastcares for a Shorty Award in #customerservice because they are the originals, they set the bar.
Jeff Wolfe
Jeff Wolfe I nominate @comcastcares for a Shorty Award in #customerservice because he's set the bar using twitter for cust ser.
A2SM
A2SM I nominate @comcastcares for a Shorty Award in #customerservice because he started the customer service rev. on twitter
View all votes for Frank Eliason
12 votes in customerservice

17th

Artfire

Artfire

Artfire.com is the premier marketplace for handmade, fine art, design, media, vintage, and supplies from artisans around the globe.
Jennifer
Jennifer I recommend @ArtFire in the Shorty Award category #customerservice because they care about their members.
Karen Stahlecker
Karen Stahlecker I vote for @Artfire for a Shorty Award in #customerservice because they help buyers AND sellers with real innovations
WireRunsThroughIt
WireRunsThroughIt I vote for @Artfire for a Shorty Award in #customerservice because... John responds fast on twitter, really helpful to!
View all votes for Artfire
11 votes in customerservice
361 votes in innovation
4 votes in art
4 votes in smallbusiness
3 votes in design

18th

Lei Seca RJ

Lei Seca RJ

Informações em tempo real sobre o trânsito e blitz de Lei Seca no RJ, que tanto atrapalham o trânsito e ferem nosso direito de ir e vir.
Raphaela Aleixo
Raphaela Aleixo I nominate @LEISECARJ for a Shorty Award in #customerservice because I don't go out without LEISECA, it is safety!!!!!!
Liana Rangel
Liana Rangel I nominate @leisecarj for a Shorty Award in #customerservice because is impossible to live without
andrelobato
andrelobato I nominate @leisecarj for a Shorty Award in ##customerservice because is very useful for drivers
View all votes for Lei Seca RJ
10 votes in customerservice
664 votes in news
4 votes in apps
2 votes in journalist
2 votes in nonprofit

18th
(tie)

Neil Gaiman

Neil Gaiman

Neil IS on Twitter, but his account is actually @neilhimself. Follow that one!
thesharkguys
thesharkguys I nominate @NeilGaiman for a Shorty Award in #customerservice because he has yet to be outsourced to India
Kerry Arnett
Kerry Arnett I nominate @NeilGaiman for a Shorty Award in #customerservice because he provides first-rate service to his readers.
Ali
Ali I nominate @neilgaiman for a ShortyAward in #customerservice bcuz when waiting in line 2 buy books I'm not put on hold.
View all votes for Neil Gaiman
10 votes in customerservice
2 votes in literature